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At ASH Style Studio, we value your privacy and are committed to protecting any personal information you share with us, whether through our website, by phone, email, text message, or during your in-person visits to our salon. This policy explains how we collect, use, and share your information and is designed to help you make informed decisions about your experience on our site and at our physical location.

 

Information Collection

 

Consent Clause

 

The collection of personal information is automatic when providing data in written, verbal, or form formats. By completing any reservation or payment form, clients explicitly accept the conditions for information collection and consent to the processing of their personal data. For minors, explicit consent from parents or legal guardians is required, which will be obtained verbally or in writing at the time of data collection.

 

Information we collect via the website:

 

When you make online transactions for product purchases, service reservations, or deposits, we collect the personal information you provide, such as your name, email address, phone number, physical address, and payment data (including credit or debit card information).

 

We also collect information about the IP and devices you use to access our website, page response times, purchase history, and any other interactions on the site. This information may be used to enhance your site experience and better serve you.

 

Information collected during in-person visits or through other channels:

 

At our physical location, we may also request personal information necessary for service, such as style preferences, visit history, emergency contacts, and any other information needed to personalize and improve your experience.

 

We may collect information through surveys, forms, and consultations, whether virtual or in-person. These forms can be physical or electronic.

 

When you communicate with us by phone, text message, or email, we collect any information necessary to manage your bookings, process payments, address questions, or customize your services.

 

We may record interactions to ensure that the quality of our services meets ASH Style Studio standards and to offer you a seamless experience, whether online or in person.

 

Health and Medical Information:

 

To provide appropriate and safe service, we collect detailed health-related information, including allergies and product preferences, as well as relevant medical conditions that may affect hair care, such as medications, hormonal changes, pregnancy, food allergies, and chemical sensitivities.

 

This information is essential for understanding your specific hair condition and ensuring that the products and treatments used are safe and effective for you. It can also include insights into past allergic reactions or episodes, allowing us to tailor our services accordingly.

We obtain this information verbally or through electronic forms, and it is securely stored in the client’s record within our management software, SalonBiz.

 

Information about special event services and external collaborations:

 

• When coordinating services for special events, such as weddings or large gatherings, we collect necessary information to ensure a seamless experience. This includes details about the event location, logistics, styling requirements, and any specific needs you may have.

• This information may encompass room numbers (e.g., hotel rooms), event addresses, and other relevant locality information.

• We may share this information with collaborating artists to ensure that your needs are met efficiently and professionally

 

Use of Information

 

We collect and use personal information to:

 

Provide our services: Manage your bookings, track your preferences, and coordinate beauty services and product sales.

 

Communicate with you: Keep you informed about appointment status, orders, significant changes, and send reminders and notifications about promotions, privacy policy changes, and product updates.

 

Improve our service: Conduct data analysis to optimize our services, salon design, and website functionality.

 

Fulfill legal obligations: Maintain records of certain transactions and communications for compliance and security purposes.

 

Facilitate collaborations and logistics:

• When coordinating services with external collaborators, we use your information to manage the specific details of your experience, including interactions with hotel services, such as valet or food orders, while maintaining the privacy and security of your information.

• ASH Style Studio may coordinate with other departments within the hotel to ensure the quality of service and the safety of our clients. This coordination may involve the secure and confidential handling of personal information to facilitate seamless service delivery while maintaining your privacy.

 

Information Disclosure

 

ASH Style Studio does not sell or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

 

Service providers: To manage online payments (Stripe), reservations (SalonBiz), and order fulfillment. These third parties are required to protect your information and use it only for the purposes specified.

 

Affiliates and partners:

In situations that require collaboration with trusted affiliates to coordinate appointments, products, or special events.

By utilizing the services of ASH Style Studio within the hotel, clients consent to the handling and possible sharing of their information in accordance with this privacy policy. This includes any necessary communication with hotel departments that may be required to enhance your service experience.

 

Legal compliance: When necessary, to comply with applicable laws or in response to valid legal requests, such as audits, investigations, or to protect the rights of ASH Style Studio.

 

Data Storage and Security

 

Your data is stored securely on our servers and those of our service providers. We take appropriate security measures to protect your information from unauthorized access and prevent its loss or misuse. Online payments and transactions follow PCI-DSS standards to ensure the secure handling of credit card information. All information, including that collected in external collaborations or at-home services, is handled with security measures that ensure the integrity and confidentiality of your data.

 

Information Retention

 

We will retain your personal data only for as long as necessary to fulfill the purposes set out in this privacy policy and as required for legal and regulatory purposes.

 

Data Processed through SalonBiz: We will retain personal information as long as necessary to fulfill the purposes for which it was collected, as per SalonBiz’s policies. Data will be kept while ASH Style Studio remains an active user of SalonBiz and for a reasonable time afterward to maintain transaction records and ensure system integrity.

 

Data Stored in Wix: Information stored in Wix will be retained until a customer requests its deletion or until we determine it is necessary to keep the data for business or legal purposes.

 

Given that clients may pass through common areas of the hotel, we want to assure you that the privacy of your personal information is rigorously maintained. ASH Style Studio is not responsible for the collection of personal data by other establishments or entities within the hotel premises. We recommend reviewing the privacy policies of any other service providers you may interact with during your visit.

 

Staff Training and Confidentiality Practices

 

All team members at ASH Style Studio undergo comprehensive training on the confidential handling of client information, emphasizing the importance of data privacy and ethical practices. Staff are committed to maintaining the confidentiality of all information shared in the salon, whether it pertains to hair health, personal preferences, or other sensitive details. Each affiliate and employee upholds strict privacy standards to ensure that client data is protected and handled with the utmost discretion.

 

Minor Policy

 

ASH Style Studio provides services for minors, including haircuts and styling. When booking services for minors, explicit consent from a parent or legal guardian is required. This means that guardians must actively agree to the collection of personal information and the provision of services to minors. If we inadvertently collect information from a minor without this consent, we will delete it promptly. If you have questions about what constitutes explicit consent or need further clarification, please reach out to us.

 

Marketing and Communications

 

Subscription to receive marketing communications is optional and offered on our website. Users can opt out of receiving these communications by unchecking the corresponding box when creating their account or updating their contact preferences at any time.

 

 User Rights over their Data

 

Clients have the right to access, correct, delete, and limit the processing of their personal data. They also have the right to object to direct marketing. ASH Style Studio respects consumer rights under applicable law, including the GDPR. Related requests can be made by emailing us or directly contacting us through our communication channels.

 

PCI DSS Compliance for Payment Security

 

ASH Style Studio uses the payment processor Stripe to ensure that all credit card transactions comply with PCI DSS security standards. Stripe has been certified as PCI Level 1, the highest security level in the payment industry, and follows rigorous data security standards to protect customers’ sensitive information. For more information about Stripe’s security, please visit Stripe’s Security Center.

 

Security Measures

 

We are committed to protecting the personal information of our clients. We have implemented physical, technical, and procedural security measures to safeguard the confidentiality and security of your personal information, including:

 

• Using secure socket layers (SSL) to protect data transmission.

• Employing firewalls and data encryption to safeguard stored information.

• Restricting physical access to our facilities and files.

• Collaborating with third-party service providers, including SalonBiz, Stripe, and Wix, which are contractually obligated to maintain industry-standard security measures, including PCI DSS compliance for payment and data security.

 

Security and Surveillance Information

 

At ASH Style Studio, we prioritize the safety and security of our clients and staff. As part of this commitment, we utilize visual security systems, including surveillance cameras, within our salon. These systems are designed to monitor the premises for safety and security purposes.

 

Given our location within the Aire de Olive hotel, it is important to note that both ASH Style Studio and the hotel may have surveillance measures in place. These recordings may capture visual information within the salon area to ensure a safe environment for everyone.

 

All collected visual information is handled with the utmost confidentiality and is used solely for security purposes. We do not share this information with third parties unless required by law. If you have any questions regarding our visual security practices, please do not hesitate to contact us.

 

  Use of Cookies

 

At ASH Style Studio, we use essential cookies to enhance your experience on our website. These cookies are necessary for the functionality and security of our site, allowing you to navigate our pages and utilize services such as online bookings and product purchases.

 

These cookies allow us to collect information about how users interact with our pages, including:

 

• Time spent in sections: We measure how long a user spends in each section of our site.

• Browsed products: We track the products that users have viewed to improve navigation and personalization.

• User provenance: We identify where users are coming from, whether through direct links, social media like Instagram or Facebook, or referrals from other sites.

• External interactions: If a user clicks on links that lead to social media, policies, or any other external content, we measure this activity to better understand user behavior.

 

 

Changes to this Privacy Policy

ASH Style Studio reserves the right to modify this policy at any time, so we recommend reviewing it periodically. Changes will take effect immediately after being posted on our website. Important changes will be announced on the website during future visits, and clients will be notified via email when applicable.

 

Compliance with Local and Federal Laws

 

ASH Style Studio complies with all applicable local laws in Puerto Rico, including the Consumer Protection Law, as well as relevant federal laws. Additionally, the provisions of GDPR will be applied in cases where customer data from the EU is processed.

 

Contact and Feedback Mechanism

 

For any questions or comments about our privacy policy, or if you wish to exercise your rights over your personal data, please contact us through the communication channels mentioned above. Your feedback is important to us! We invite you to share your thoughts or suggestions regarding our privacy policy. If you have any comments or questions, please feel free to reach out through the channels provided. We are committed to continuously improving our practices and appreciate your input.

 

Contact Information: 

 

Ash Style Studio

1225 Ave. Ponce de Leon PH2003, San Juan PR 00907

contact@astylestudio.com
Support@ashstylestudio.com

787-605-0514

Other Relevan Links: 

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Terms and Conditions

Cancelation Policy

Satisfaction Guaranty & Return Policy